OpenAI on August 25, 2026 announced the Admin plugin for ChatGPT Work and Codex, a tool designed to let workspace administrators view activity, manage access and act on requests from within a single conversation.
What the Admin plugin does
OpenAI describes the plugin as a way for admins to review adoption and credit usage, add or remove members, update groups, diagnose access issues, and approve or deny usage and spending requests. The publisher states that the plugin maps an admin’s instructions to supported read or write actions and returns a structured result, while honoring workspace policies and approval requirements.
The plugin also supports automations for recurring checks and high-volume requests without custom engineering. OpenAI gives examples such as routing pending usage requests to Slack or Microsoft Teams for authorized review, automatically granting access when requests meet predefined criteria, and routing exceptions for manual review.
How OpenAI’s IT team uses it
OpenAI says its IT team uses the Admin plugin to bring context and workflows into one place and to connect questions to the next supported action—whether checking effective permissions, updating a group, changing a usage limit, or reviewing a spending request. Kunal Malik, Head of Global IT, OpenAI, is quoted describing the plugin as giving admins “a faster way to understand what is happening and take action, while preserving the same permissions and controls we already use.”
At the time of reporting, OpenAI states that deployed workflows resolved about ~45% of ticket volume and that support volume roughly doubled as the team shifted to using these tools. OpenAI also reports that ChatGPT Work helped turn support ticket data into operational dashboards that improved visibility and planning.
To install the Admin plugin, enable it in ChatGPT workspace settings and then install it from the Plugins directory in ChatGPT Work on the web or desktop app. OpenAI notes the plugin operates within each user’s existing role and permissions and does not grant broader access.
Original source: OpenAI News