Australian Payments Plus (AP+), which manages payments and identity infrastructure across Australia, has introduced ChatGPT Enterprise company-wide and is using Codex for engineering and technical workflows, the organisation reported in a post published by OpenAI.
Faster technical investigations
AP+ described cases where Codex helped technical teams trace problems across system logs and reconciliation data. In one reconciliation example, investigators said Codex cut what had been a four-hour process to about 30 minutes, and in other instances reduced days of manual log work to minutes.
The company is also exploring Codex for security tasks such as threat modelling, vulnerability analysis and alert triage, while emphasising that human experts remain responsible for risk decisions, validation and response.
Shorter prototyping and routine work
Before adopting ChatGPT Enterprise, AP+ staff routinely searched scheme rules, technical specifications and internal documents to resolve queries. The organisation reported that ChatGPT is now used to summarise complex material, draft data-driven member communications and structure ambiguous problems so staff reach a first useful version faster.
According to OpenAI’s post, 77% of surveyed employees saved more than two hours per week using ChatGPT. AP+’s internal data, cited in the same report, indicated 80% of employees experienced improved creativity or work quality. The teams have created more than 300 custom GPTs and over 1,000 Projects, the company said.
In product development, AP+ stated that Codex reduced the time to build working simulations to about one day, down from days or weeks previously. That has allowed teams to test payment journeys, authentication flows and device interactions in environments that behave more like real systems.
AP+ outlined a governance approach it says supported adoption: providing secure, governed tools; involving governance and risk teams early; using in-context examples for learning; and deploying AI champions to integrate tools into team workflows.
AP+ said it will expand AI use across product development, technical investigation and member-facing workflows while maintaining expert review and human accountability.
Original source: OpenAI News